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Subscriptions

How to subscribe to a standard plan

When your 30-day trial period ends, you will be presented with this page:

screenshot of trial ends page

To continue using the ChemAssist platform and access your account again, you can click subscribe to be redirected to the details of the Standard Plan. If you are happy to continue, click 'Buy now'.

Step 1: Billing details

On the first page, you will be able to fill in further company details and billing information required to proceed to the payment section.

screenshot of company details page

Step 2: Payment details

Once clicking continue, you will then be directed to the payment section, where you will be required to fill in credit/ debit details to purchase the subscription plan.

screenshot of payment page

Step 3: Payment confirmation

After clicking 'Purchase', your payment will be processed. Once your payment has been confirmed, you will be presented with this page and will be able to access your account dashboard.

screenshot of payment confirmation

How to cancel your subscription plan

  1. To cancel your subscription, go to Settings on the dashboard sidebar, and select the Billings section. Look under ‘Manage subscription’, where you will have the option to click 'Cancel Subscription':

screenshot of manage subscriptions page in settings

  1. You will have the option to state your reasons for cancelling the subscription before continuing. Your feedback will help us continuously improve our services and offer a better experience based on your comments.

screenshot of reasons for cancellation page

  1. Once you press continue, your subscription will be cancelled.

screenshot of cancellation confirmation message

note

Note that your subscription will remain active and be cancelled at the end of your subscription contract period.